Your FAQs answered

We've all got questions. Some of us because we're naturally curious, some of us because we have a burning desire to know everything. Below, we've answered a few of the more common questions posed to us, under the categories Support, Financial, and General. If you can't find the answer to your question here, please check our Knowledge Base. And, if all else still fails, contact a member of our support team for further assistance.

Support FAQs

See this section if your queries pertain to:

  • Email and outlook

Incoming Mail Server (POP3) settings

Your Incoming mail server or POP3 mail settings should be: pop3.ionline.co.za
This setting will allow you to check for any email on any POP3 account.
Your Username should be: user@yourdomain.com(where "user" is the username and "yourdomain.com" is your actual domain name)
Note: If your domain name is in the processes of being transferred to iOnline or is still in propagation, you will not be able to access your mailbox until it receives a mail.
 
How do I access my mail remotely?

For POP3 email users:

For Exchange email users:


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Financial FAQs

See this section if your queries pertain to:

  • Billing
  • Debit orders

What are your billing dates?

All accounts are billed between the 28th and the 31st of the month. If you subscribe part way through the month, a partial payment / pro rata will be generated, worked out from activation date to the last day of the month. Your next invoice will be at the end of the same month for the next month in advance.

On which date can debit orders run?

Debit orders are collected on the 28th, 31st of each month. whether from credit cards or bank accounts. If any of the above collection dates fall on a weekend or a public holiday, the debit order will be collected on the last working day before that date.

Can I receive my invoice, statement and itemised billing on email?

Yes you can, provided you supply us with your current, accurate email address. Click HERE to submit

What if I have queries on my invoice?

iONLINE will send you a monthly statement and invoice (bill). This will be sent to the postal or email address stipulated by yourself. It is your responsibility to check the bill to make sure that it is correct. Unless you raise a query about your bill within 30 (thirty) days from the date of the bill, it will be deemed to be correct and no correspondence will be entered into.
 

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General FAQs

See this section if your queries pertain to:

  • Sales
  • Upgrades
  • Cancellations

Where are you based?

Our offices are located at Unit 11, Ground Floor, Berkley Office Park, 8 Bauhinia Road, Highveld, Centurion

How will I know when it's time to upgrade?

Based on the product or service you are wanting to upgrade, we will notify you anywhere between 1 to 3 months before the renewal date. At this point we will get in touch with you and discuss your options with you.

What if I want to cancel my service?

This is always a sad moment for us, however either party may terminate their agreement by giving the other at least one calendar month’s notice in writing, subject to the conclusion of the agreed contract period.
 

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